Reference

Legal clarity for your ozon88 account

ozon88 Legal sets out how we handle account access, wallet records and policy requests for you in Indonesia.

Account termsData requestsLocal accessWallet records
ozon88 Legal clarity for your ozon88 account
CONTACT THE POLICY TEAM

Get help with Legal account questions

A clear contact path helps when you need an answer about Legal rather than a general lobby question.

Access request For a Legal question about opening or reaching your account, include the phone number used during verification and the country or region you are accessing from. We will explain the applicable account path where local law permits.
Wallet records If your question concerns DANA, OVO, GoPay or QRIS, attach the payment receipt reference rather than wallet credentials. This gives our support route a practical record to check against the account status.
Policy change To request a correction, deletion or explanation of a Legal record, state the exact item you want reviewed and the reason. We will confirm the request path and any identity detail required before action.
HOW WE HANDLE RECORDS

What Legal means for your records

Legal handling is connected to the account steps you can actually see: phone verification, login checks, wallet status and support replies.

Data handling

We limit account details used in a Legal case to the information needed to identify access, verify a request or match a wallet receipt. Send only the requested details, and never include your password in a message.

Cookies

Cookies can keep an authenticated session working and help the account remember its current state. Clearing them may require you to log in again or repeat a phone-verification step before reaching the lobby.

Account security

Phone verification helps connect account access with the number you provide. You should protect that number and your device, sign out on shared hardware and contact support if an access detail no longer belongs to you.

Record retention

Account and payment records may be kept for the period needed to operate the service, resolve disputes and meet applicable legal duties. A deletion request can be limited by those duties where local law permits.

Request ownership

When you ask us to change or disclose a record, we may compare your account identifier and phone-verification details. This step helps prevent one person from requesting another person’s account or wallet information.

Device access

You can reach the legal and account path from a mobile browser or desktop browser. If a session behaves differently after cookies are cleared, log in again and check the displayed account details before continuing.

Answers before you open an account

These Legal answers focus on the decisions you may need to make before account access: whether the service is available in your location, how we identify a request and what payment or device details may be relevant. We keep the wording practical so you can choose the correct support path without sending sensitive information unnecessarily. If your situation is not covered, contact us through the account support route with the specific policy point you need explained.

ozon88 Legal covers account access, phone verification, personal-data requests, cookies, account security, payment records and policy contact steps. It also explains that access depends on local law. Read the relevant wording before opening an account or asking us to change a record.

You may use the service where local law permits. The same condition applies whether you connect from Bandung, Medan or another Indonesian location. Check your local position before opening an account, then complete the phone-verification step if access is available.

We may need your account identifier, phone-verification detail, request description and, for a wallet case, a payment receipt reference. DANA, OVO, GoPay and QRIS references can help locate a status question. Do not send passwords or full wallet credentials.

Use the support route connected to your account and name the exact data item you want corrected, explained or removed. Include the account identifier and a safe contact detail. We may verify ownership before acting, and local legal duties can affect the result.

Yes. Cookies may support your login session and retain basic account-state preferences. If you clear browser cookies, you may need to log in again and repeat a phone-verification step. You can also check the account details shown after reconnecting.

We use the payment reference and account details needed to investigate the case. For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the receipt reference and status context, not your password, wallet PIN or complete credentials.

Start with the support path linked to your account and identify the policy topic: access, data, cookies, security or payment records. A focused request helps us explain the next step. We will ask for ownership details only when needed to handle the case.